How can we help you?

Payments

How do I pay for my order online?

We accept the following methods of payment:

    Credit/debit cards
  • Visa (all countries)
  • MasterCard (all countries)
  • Delta/Connect (all countries)
  • Maestro (all countries)

Gift & Reward cards

  • Debenhams gift card (all countries except Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland)
  • Debenhams e-gift card (all countries except Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland)
  • Reward Club Card (ROI only)
Can I use a Debenhams giftcard online?

Yes, we accept Debenhams giftcards online. If your giftcard balance is more than the amount of your order, we will deduct the total from your giftcard, and leave any remaining balance on the giftcard. Please remember to keep hold to your giftcard until you are happy with your order.

Can I use multiple payment options in one transaction?

Yes you can.

You can make payment using a maximum of two different payment methods per transaction.

To complete your order you must be able to cover the full amount with your two chosen payment methods.

The following combinations are accepted:


Online

1 credit/debit card + 1 gift card/e-gift card
1 credit/debit card + 1 reward club card
1 reward club card + 1 gift card/e-gift card
2 x gift cards/e-gift cards

If you wish to use more than two gift cards/e-gift cards please contact us


When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Debenhams have been authorised.

How do I use a promotion code?

Online

Step 1 –

Our promotion codes all have strict rules, and some products can be excluded. Please check the terms and conditions of the code.

Step 2 –

Once you have chosen all your items that you wish to purchase, please proceed to your basket. Here you will be presented with a box with the title “Do you have a promotional code?”. Enter your promotional code and then click "Apply"



Alternatively you can also enter your promotional code when entering your payment details.



Step 3 –

A message will appear to let you know that your promotional code has been successfully applied. You can now go ahead and complete your order.


My promotion code does not work.

Our promotion codes all have strict rules, and some products can be excluded. Please check the terms and conditions of the code.

I forgot to apply my promotion code.

Sorry, but we cannot add discounts to orders once the order is confirmed.

What security do you provide for online purchases?

Yes, we use 'secure socket layer' (SSL) technology to encrypt your payment card to ensure your details are safe. We also use Verified by Visa (VbV) and MasterCard?, Secure Code (MSC) (3D Secure).

Why has my card been declined?

There can been several reasons why your card has been refused. For further details please contact your card issuer.

What is 3D secure?

Verified by Visa (VbV) and MasterCard?, Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication, is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online. The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg, Halifax, Barclays, Sainsbury's) and any information that you submit on these authentication screens are securely passed to your card issuing bank, no information will be captured, stored or viewed on any debenhams.com system.

Can I get a VAT receipt?

If you are a VAT registered trader, we can provide a VAT receipt in respect of the items purchased from Debenhams.

For purchases from Debenhams.ie please quote your order number and send your request to Tax Team, Bedford House, Taunton TA1 4DB, UK (or email to VatTeam@contactdebenhams.com ). Any VAT receipts will be made out to the bill-to name and address used when the order was placed.

Can I get a VAT refund?

For VAT refund requests, please quote your order number, the reason you are entitled and copies of any supporting documentation (i.e. a certificate of entitlement) to Tax Team, Bedford House, Taunton TA1 4DB,UK (or email to taxteam@debenhams.com ).

As a Non-EU resident visiting the ROI, can I get a VAT refund?

For Debenhams.ie purchases
The Retail Exports Scheme legislation specifically prohibits such refunds on internet sales. Therefore, we regret to inform you that we will be unable to offer a VAT refund for your online purchases.

片未满十八岁禁入_视频在线观看